Shipping & Return Policy

The part between “Add to Cart” and smelling incredible. Here’s everything you need to know about shipping your Influxious order home, plus what to do if something doesn’t arrive exactly as expected.

Shipping Information

Where we ship

We currently ship to street addresses within the United States only. We do not ship to PO boxes. International Influxious is on the roadmap, so join our Influxious Insiders to be the first to know when we start going global.

Order processing

Most orders are prepared and shipped within 1–2 business days of being placed. Orders are processed Monday through Friday, so orders placed over the weekend begin processing the next business day. During launches or promotional periods, please allow an additional business day.

Delivery time

Once your order leaves our fulfillment center, standard delivery takes approximately 3–5 business days within the U.S. Most orders arrive within about a week of being placed.

Shipping costs

Free standard shipping on all U.S. orders over $100.
Flat-rate standard shipping of $8 on orders under $100.

Tracking

As soon as your order ships, we’ll email you a tracking number. Tracking may take 24–48 hours to begin showing movement while the carrier scans it in. Can’t find your tracking email? Check your spam and promotions folders, then email support@influxious.co and we’ll resend it.

Changing your address or canceling

You can update your shipping address or cancel your order directly on our site within 1 hour of placing it. After that, email support@influxious.co with your order number as soon as possible. We’ll do our best to help, but once an order ships, it cannot be changed or canceled.

Payment methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed at checkout.

Lost, Stolen & Delayed Packages

My tracking says delivered, but I can’t find it

First, check around your porch or mailbox, with neighbors, or with your building’s front desk, and give it 24 hours. Carriers occasionally mark packages delivered before they actually arrive. If it still hasn’t turned up, email support@influxious.co with your order number within 14 days of the delivery date and we’ll open a claim.

My package never arrived

If tracking never showed delivery or your order is clearly lost in transit, email support@influxious.co with your order number within 14 days of the expected delivery date. If the package is confirmed lost, we’ll send a replacement.

My tracking stopped updating or my package is delayed

Packages can still be moving even when carrier scans pause, especially during weather events or high-volume periods. If your tracking has not updated in 5 or more business days, email support@influxious.co with your order number and we’ll open a carrier inquiry.

I think my package was stolen

Email support@influxious.co with your order number as soon as possible. For suspected or confirmed theft, we may ask you to file a report with the carrier or local authorities, and we’ll work with you toward a resolution.

Returns & Exchanges

We want you to love what you wear. Because fragrance is a personal, intimate product, our return policy is designed to be fair to you and safe for everyone.

What can be returned

Unopened, full-size 50mL fragrances in their original sealed wrapping may be returned within 14 days of delivery. To keep your return eligible, please leave the cellophane and packaging intact.

What cannot be returned

For safety and hygiene reasons, the following are final sale:

Any fragrance that has been opened or unsealed
10mL travel sprays
The Discovery Set
The Collector’s Vault

Exchanges

We do not offer exchanges. If you’d like to try other scents first, the Discovery Set includes all four fragrances, and its $25 credit applies toward a 50mL fragrance.

How to start a return

Email support@influxious.co with your order number and the item you’d like to return. We’ll confirm eligibility and email you a complimentary prepaid return label.

Refunds

Once we receive and inspect your return, we’ll refund the product purchase price, less a $4 restocking fee, to your original payment method within 5–7 business days. Original shipping charges are non-refundable. Depending on your bank, it may take a few additional days for the refund to appear on your statement.

Damaged, Defective, Wrong or Missing Items

My item arrived damaged, broken, or leaking

Email support@influxious.co within 7 days of delivery with your order number and a photo of the affected item and packaging. We’ll send a replacement as quickly as possible. No need to send the damaged item back.

Something is missing from my order

Email support@influxious.co within 7 days of delivery with your order number and let us know what’s missing. We’ll verify it against your order and ship the missing item to you.

Buying at Sephora

Can I return a Sephora purchase to Influxious?

No. Purchases made through Sephora follow Sephora’s return policy and must be returned through Sephora. Purchases made directly through influxious.co come back to us.

Same fragrance, wherever you shop

Whether you purchase from Sephora or directly from Influxious, you’re receiving the exact same fragrance, formula, and quality.

Still need us?

Email support@influxious.co with your order number and we’ll help with orders, product questions, and anything else you need.