Frequently asked questions
You can contact our Customer Support team by submitting a request through the Contact Us form on our website or by emailing support@influxious.co.
We're happy to help with orders, product questions, and anything else you may need.
Shop: Products & Ingredients
Choosing Your Scent
It all comes down to the mood you want to wear.
- Well Loved: Soft, warm, and intimate. Cardamom, apricot, magnolia, and shea butter melt into a skin-hugging scent that wears close and keeps people leaning in for another smell.
- Magic Hour: Juicy, bright, and made for a good time. Watermelon and dragon fruit meet a whisper of chili pepper and jasmine for a tropical scent that feels like golden hour bottled.
- Gold Standard: Bold, warm, and magnetic. Blood orange, saffron, caramel, and Nigerian ginger come together in the kind of fragrance that gets you stopped mid-conversation. Consider yourself warned.
- High Life: Floral, fruity, and impossible to ignore. Blueberry musk, raspberry, Turkish rose, and hibiscus make this our head-turner. She was built to be noticed.
Still choosing? Start with the Discovery Set and try all four on your skin before committing. You’ll also receive a $25 credit toward the full-size fragrance you fall for.
Start with our Discovery Set. You’ll get all four Influxious fragrances in 2mL spray vials, so you can wear them on your skin, test them throughout the day, and figure out which one deserves the full bottle.
Your Discovery Set also comes with a $25 credit toward a 50mL fragrance, because discovering your favorite should come with a little reward.
- Discovery Set: All four fragrances in 2mL spray vials, plus a $25 credit toward a 50mL fragrance.
- 10mL Travel Size: Small enough to take everywhere. Because smelling good should travel with you.
- 50mL Full Size: Our signature bottle for when you’ve found the one. Or one of the ones. We don’t judge fragrance wardrobes.
All Influxious fragrances are Eau de Parfums, designed to give you a noticeable scent experience without wearing you. Longevity and projection can vary depending on the fragrance, your skin, climate, and how you apply it. For more staying power, moisturize first and spray your pulse points, clothing, or both.
Absolutely. Every Influxious fragrance is made for anyone drawn to it. We don’t assign gender to scent around here. Wear the mood, not the label.
Please do. All four fragrances are connected by Nigerian ginger and were created to play beautifully together. Wear them solo, mix them, switch up the ratio. Follow your nose.
- Well Loved + Gold Standard: Soft, cozy warmth with a bold finish.
- Magic Hour + High Life: Juicy, tropical, floral, and ready to be noticed.
- Well Loved + Magic Hour: Soft, bright, and sun-kissed. An easy everyday combination.
And yes, you’re allowed to make up your own. There are no fragrance-layering police over here.
Discovery Set & $25 Credit
All four Influxious Eau de Parfums: Well Loved, Magic Hour, High Life, and Gold Standard, each in a 2mL spray vial.
That gives you enough time to wear each fragrance on your skin and figure out which one feels the most you.
Every Discovery Set also comes with a $25 credit toward a 50mL fragrance. The Discovery Set itself is final sale.
Every Discovery Set earns its own $25 credit toward a 50mL fragrance.
Once your Discovery Set ships, we’ll email your credit code to the email address used at checkout. Make sure you’re subscribed to the Influxious mailing list so it lands in your inbox.
Your credit is valid for 60 days from the date it’s emailed and can be used toward one 50mL fragrance on influxious.co. It cannot be applied to travel sizes, Discovery Sets, or purchases from other retailers.
Only one code can be used per order, and Discovery Set credits cannot be combined with another credit or promotional code.
First, search your inbox for “Discovery Set” or “Influxious.” Your code was emailed when your Discovery Set shipped.
If you found it but it’s not working, double-check that:
- It’s still within the 60-day redemption window.
- You’re using it toward a 50mL fragrance on influxious.co.
- You don’t have another promo or credit applied to the order.
Still giving you trouble? Email support@influxious.co with your order number and credit code and we’ll help you sort it out.
Yes. Orders of $100 or more on influxious.co receive a complimentary fragrance sample while supplies last.
Ingredients & Care
Every Influxious fragrance is 100% vegan, cruelty-free, phthalate-free, and paraben-free. Our fragrances are also IFRA compliant and meet International Fragrance Association safety standards.
You’ll find the complete ingredient list on each fragrance product page at influxious.co and on Sephora.com.
If you have sensitive skin or a known fragrance sensitivity, we recommend testing your fragrance on a small area first.
There’s no one right way, but we love applying fragrance to moisturized skin and spraying pulse points like the wrists, neck, and décolletage. Want more presence? Add a light mist to your clothing. Want to make it your own? Layer two Influxious fragrances together and create your own signature combination.
Your fragrance likes the same thing you do: a cool, comfortable environment. Keep your bottle away from direct sunlight, heat, and major temperature changes. A dresser, vanity away from a sunny window, or closet is perfect. And yes, the bottle is pretty enough to display. Just keep her out of the sun.
Orders, Shipping & Returns
Orders & Shipping
Orders are typically processed and shipped within 1–2 business days, Monday through Friday. Once your order ships, standard U.S. delivery takes approximately 3–5 business days.
During launches and promotional periods, please allow an additional business day for processing. Most orders arrive within about a week of being placed.
Standard U.S. shipping is free on orders over $100. Orders under $100 ship for a flat $8 rate.
Changed your mind or spotted an address mistake? You have 1 hour after placing your order to update your shipping address or cancel directly through our site.
After that window, email support@influxious.co with your order number as soon as possible. We’ll do our best to help, but once an order has shipped, it cannot be changed or canceled.
Not yet. We currently ship to U.S. street addresses only and cannot ship to PO boxes.
International Influxious is on the roadmap, though. Join Influxious Insiders to be the first to know when we start going global.
As soon as your order ships, we’ll email you a tracking number. It may take 24–48 hours for tracking to begin showing movement.
Can’t find the email? Check your spam or promotions folder first. Still missing? Email support@influxious.co and we’ll resend it.
Packages can still be moving even when carrier scans pause, especially during weather events or high-volume periods.
If there has been no tracking movement for 5 or more business days, email support@influxious.co with your order number and we’ll open an inquiry with the carrier.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Returns, Damaged & Lost Orders
We want you to love what you wear. Unopened 50mL fragrances in their original sealed cellophane may be returned within 14 days of delivery.
We’ll provide a complimentary prepaid return label. Once your return arrives and passes inspection, we’ll refund the purchase price minus a $4 restocking fee. Original shipping charges are non-refundable.
Opened fragrances, 10mL travel sizes, the Discovery Set, and Collector’s Vault are final sale.
Email support@influxious.co with your order number and the item you’d like to return. We’ll confirm that it’s eligible and send you a prepaid return label.
Once your return arrives and is inspected, refunds are processed to your original payment method within 5–7 business days. Your bank may need a few additional days for the refund to appear.
We don’t currently offer exchanges.
Not sure which fragrance to commit to? Our Discovery Set lets you spend some time with all four before choosing a full size, plus you’ll receive a $25 credit toward your favorite.
Email support@influxious.co within 7 days of delivery with your order number. If your item arrived damaged or leaking, please include a photo of the item and packaging.
We’ll send a replacement or the missing item as quickly as possible. If your item was damaged, there’s no need to send it back.
First, check around your porch or mailbox, with neighbors, or with your building’s front desk. We also recommend giving it 24 hours, since carriers occasionally mark packages delivered before they actually arrive.
If it still hasn’t turned up, email support@influxious.co with your order number within 14 days of the delivery date, and we’ll open a claim.
Email support@influxious.co with your order number within 14 days of the expected delivery date.
If the package is confirmed lost in transit, we’ll send a replacement. For suspected theft, we may ask you to file a report with the carrier or local authorities so we can work with you toward a resolution.
Purchases made through Sephora must be returned through Sephora and are subject to their return policy. Purchases made directly through influxious.co come back to us.
Account, Insiders & Partnerships
Account & Insiders
Sign up for our email and SMS list at influxious.co, join our Facebook community, or follow our Instagram Insider Channel.
Our Insiders get early access to new drops, first word on offers, invitations to founder-led experiences, and priority access to pop-ups and events. Basically, if something good is happening at Influxious, Insiders hear about it first.
Sometimes. And our Insiders hear about them first. Only one promotional code can be used per order, and promotional codes cannot be combined with a Discovery Set credit.
- Creators + Media: We discover many of our partners through social media. Follow us, tag us, and share how you wear Influxious. We’re always watching for people who genuinely love the brand.
- Wholesale + Stockists: Email info@influxious.co with your store name, location, website, and a little about your customer. We’d love to learn more.



